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Email Forwarding to MineOS

Forward Data Subject Requests from your company's privacy email inbox to your MineOS Portal.

Note: This article is about 1 of 3 channels. There are 2 additional channels: 


How it Works

By forwarding emails from your company’s dedicated privacy inbox to your MineOS account, you can view and manage all manual inquiries alongside your form submissions. This ensures that even if a user reaches out via email, you can still transition them into your verified workflow for maximum security and efficiency.

How to set up email forwarding


Screenshot 2023-08-23 at 15.38.17

 

 

Click on your company logo at the bottom lefthand corner of the sidebar navigation and select "Settings". Then under DSR Handling, click Configuration.

 

Next, click "Your company's inbox".

Screenshot 2023-08-23 at 16.02.08

Copy the email address under "Your Mine Privacy Portal address" and send the email to this address.

Refresh your Open Requests page in order to see the forwarded request.

Note: The forwarded request, by default, will be the last on your list of open requests (since it's the most recent). You can identify it by looking at its source - "Email forwarding." 

When opening a forwarded request, you will be redirected to the Edit stage page. You can enter the request and the requesters' details (type of request, name, email, address, country of residence) and begin processing the request. 

Once you have filled in all the necessary information, click "Continue" to process the request. 

 

💡Are you wondering why not all emails sent to your privacy inbox are automatically forwarded to your Portal account? 

Since other inquiries such as complaints, questions, and like, may also be sent to your company's privacy inbox aside from privacy requests, we believe it's important that you decide which email should be tracked on your MineOS account.

To automate and pre-populate all email-forwarded DSRs, please speak with your Customer Success Manager and follow the specific technical instructions outlined in our documentation.