Toll Free Phone Number for DSRs

Meeting CCPA Compliance with a Toll-Free DSR Number

For many businesses, providing a toll-free telephone number isn't just a convenience—it’s a legal requirement under the CCPA/CPRA. This ensures that all data subjects, regardless of their technical literacy or physical ability, have an accessible way to exercise their data rights.

Key Benefits of a Toll-Free Channel:

• Legal Compliance: Meets the CCPA mandate for businesses to provide at least two submission methods (one being a toll-free number).

• Greater Accessibility: Supports users who prefer phone interaction, lack reliable internet access, or have disabilities. For individuals with visual impairments or motor challenges, navigating a digital web form can be a barrier; a voice-based option ensures your privacy program is truly inclusive.

• Centralized Tracking: With MineOS, phone-in requests are automatically captured and funneled into your main dashboard alongside web requests.

Seamless Setup with MineOS

MineOS makes it easy to bridge the gap between offline requests and digital automation. Through our CCPA Toll-Free solution, you can:

• Deploy a Dedicated Number: We provide a dedicated US toll-free number specifically for your DSR intake.

• Complete Customization: Tailor the greeting, prompts, and voice to match your brand’s tone and specific requirements.

• Control Available Rights: Select exactly which data rights (Access, Deletion, etc.) you want to make available through the phone menu.

By funneling phone-in requests through the intake form, you ensure the requester’s identity is securely confirmed before any sensitive data is handled. This creates a unified, auditable verification process for every request, regardless of how it started.

Ready to launch your toll-free line?

Speak with your CSM to activate your dedicated number and begin the customization process.