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Automate DSR Email Forwarding

Automatically classify and create fully structured DSR tickets from privacy requests received through your company’s privacy inbox.

Before You Start

  1. Make sure you have already set up Email Forwarding for your privacy inbox.
  2. Request access to the MineOS 'Automations' feature, if you don't already have it.

Setting Up

  1. Login to your MineOS account and goto Settings -> Automations.
  2. Select Marketplace and search for "Email to DSR Classifier". Click it and select Configure.
    Screenshot 2025-12-15 at 16.42.26

  3. The cron expression determines how often the system scans for new Edit-stage tickets created via Email Forwarding. Runs ever hour on the hour by default, you may change this to run more or less frequently depending on request volume.

    See: https://en.wikipedia.org/wiki/Cron#Overview


    Screenshot 2025-12-15 at 17.16.33
  4. Right to IDs map maps right names to their internal IDs. If you have custom rights configured add them here so we can classify them.
    Screenshot 2025-12-16 at 11.29.19

    1. You can retrieve the ID from the url in the right's setting page:

      Screenshot 2025-12-16 at 11.28.19
  5. Click Finish. You should see a Green checkmark noting the integration has been configured properly.

How to Structure Your Privacy Request Emails

To ensure MineOS can correctly classify forwarded emails, the message should include:

  • The data subject’s full name

  • The email address the request refers to

  • A clear request type (e.g., delete, copy, unsubscribe, etc.)

  • The requester’s country (required)

  • The requester’s state or province (optional)

This information can appear anywhere in the email body or subject—MineOS will extract it automatically.