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ServiceNow ITSM Integration

Automate your privacy requests fulfillment flow by integrating MineOS to ServiceNow ITSM

This integration supports content discovery allowing Mine to scan for PII inside your ServiceNow ITSM instance.

Mine will discover PII regarding resources including incidents, users, problems, change_request and custom tables

Before you start

  • Make sure your MineOS plan supports integrations.
  • Make sure you are able to create an api key in ServiceNow.

Setting up the api key on ServiceNow

To connect the ServiceNow ITSM integration, follow the steps below:

Make sure have API Key plugin installed

First, navigate to All > Admin Center > Application Manager and verify the plug API Key and HMAC Authentication (com.glide.tokenbased_auth) is activated. It should be, but for some reason if it isn't, go ahead and activate it.

Create the Inbound Authentication Profile

  1. Navigate to All > System Web Services > API Access Policies > Inbound Authentication Profile.

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  1. Click New
  2. Click Create API Key authentication profiles.

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  1. Provide a descriptive name in the Name field.

  2. In the Auth Parameter field, add Auth Header record for x-sn-apikey. mine only suppors Auth Header and uses x-sn-apikey by default.

     

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  1. Click Submit.

The API Access Policy

  1. Navigate to All > System Web Services > API Access Policies > REST API Access Policies.

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  1. We need to have 2 policies:

    1. GET Access to all Table Api + connection to the Access Policyimage4
    2. GET Access to Aggregate API + connection to the Access Policy
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Create the REST API key

  1. Navigate to All > System Web Services > API Access Policies > REST API Key.

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  1. Click New.

  2. Provide a descriptive name and select a user. the user must have read access to tables + aggregate api.

  3. Use the form menu and choose Save.

    The system generates a token and saves it in the Token field. To see the token, use the lock icon and copy it.

Using the Api Key in Mine

  1. Log in to your Mine account, click Inventory and search for ServiceNow ITSM. if it doesn’t exist in your inventory click on “Add data source”
  2. Click on “integrations” on the left side navigation
  3. Click on Integration + Mark “Scan this source using Data Classifier”
  4. Enter your API Key
  5. Enter the instance name - it will be from the service now url: “https://{instance}.service-now.com”
  6. Optional Inputs:
    1. custom api key header, default is “x-sn-apikey”
    2. api version, you can pick v1, v2 or latest, default is latest
  7. Click on “Test you integration” and verify you see the “Connected” green icon
  8. Click on “Test & Save”
  9. Click on “Start scan” to run a classification on all Service Now ITSM tables.