--- title: Filter and view unread requests description: Stay on top of your request queue with granular filtering options that help you prioritize what needs your attention most. The unread requests feature gives you three distinct ways to view and manage requests that haven't been reviewed yet. --- [Skip to content](https://docs.mineos.ai/knowledge/unread-requests#main-content) [![Mine](https://docs.mineos.ai/hs-fs/hubfs/Frame%201948756858.png?width=62&height=40&name=Frame%201948756858.png)](https://docs.mineos.ai/knowledge) Open main navigation Close main navigation Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [Help center](https://docs.mineos.ai/knowledge) 2. [DSR Handling](https://docs.mineos.ai/knowledge/dsr-handling) 3. [Processing Requests](https://docs.mineos.ai/knowledge/dsr-handling#processing-requests) # Filter and view unread requests ## Stay on top of your request queue with granular filtering options that help you prioritize what needs your attention most. The unread requests feature gives you three distinct ways to view and manage requests that haven't been reviewed yet. ### **Understanding unread request types** Unread requests are organized into three categories, each serving a different purpose: - **Unread new requests:** A new request is a request that you haven't entered yet. These are fresh inquiries from data subjects that require an initial review. Once you enter a new request (by clicking into it), it automatically moves out of this category—even if you don't take any action on it. - **Unread new responses:** A new response indicates that an data subject has replied to an existing request, and you haven't read their latest message yet. This helps you quickly identify ongoing conversations that need your attention. Once you enter the request with the new response, it is no longer categorized as having a new response. - **All unread**: The all unread category is an umbrella view that includes new requests, new responses, and any requests you've manually marked as unread. This gives you the broadest view of everything in your queue that hasn't been fully addressed. **Note:** When you mark a request as unread manually, it will appear in the all unread view, but it won't show up in the new requests or new responses categories unless it actually meets those criteria. ### **Filtering unread requests** You can filter your requests using the "For review" dropdown, which now includes specific options: - **Required attention** - Requests that have been flagged with a flag icon as needing immediate attention - **Unread new requests** - Requests you haven't opened yet - **Unread new responses** - Requests with data subject responses you haven't read - **All unread** - All requests that are new, have new responses, or are manually marked as unread - **Autopilot error** - Requests where automation encountered an issue Privacy Rights #### ![Image 03-02-2026 at 17.18](https://docs.mineos.ai/hs-fs/hubfs/Image%2003-02-2026%20at%2017.18.jpeg?width=269&height=436&name=Image%2003-02-2026%20at%2017.18.jpeg) ### **Using pre-configured views** Under "Active requests" in your sidebar, you'll find ready-made views to help you navigate your unread queue: - **All open** - Every active request in your queue - **Required attention** - Requests flagged for urgent action - **Unread new requests** - Requests you haven't entered yet - **Unread new responses** - Requests with unread data subject replies - **All unread** - The complete set of unread requests, including new requests, new responses, and manually marked items #### ![Image 03-02-2026 at 17.17](https://docs.mineos.ai/hs-fs/hubfs/Image%2003-02-2026%20at%2017.17.jpeg?width=272&height=351&name=Image%2003-02-2026%20at%2017.17.jpeg) ### **How requests move between categories** Understanding how requests transition between categories helps you maintain an organized queue: - When you mark a request as "Required attention," it immediately stops appearing in the new requests and new responses views. This is intentional—by flagging something for required attention, you're indicating that someone has already reviewed it and made a decision about its priority. - Entering a new request removes it from the new requests category, regardless of whether you reply, take action, or simply exit after entering it. The same applies to new responses—once you enter a request with a new response, it's no longer categorized as having a new response. - Manually marking a request as unread keeps it in the all unread view but doesn't retroactively make it appear as a new request or new response. Manual unread markers are a separate organizational tool that complements the automatic categorization. ### **Tips for managing your unread queue** 👍 Start your day by checking the unread new requests view to handle fresh inquiries first. Then move to unread new responses to address ongoing conversations. Use the all unread view when you want a comprehensive picture of everything that needs attention. 👍 If you need to come back to a request later, mark it as unread manually or flag it as required attention, depending on the urgency. This ensures it stays visible in your queue until you're ready to address it fully. 👍 The filtering system works together with your existing workflow. You can still use search, sort options, and other filters in combination with unread categories to find exactly what you want. ### **Need Help?** If you have questions about unread requests, reach out to your MineOS CSM. - [Data Inventory](https://docs.mineos.ai/knowledge/data-inventory#main-content) - [Systems](https://docs.mineos.ai/knowledge/data-inventory#systems) - [Data types](https://docs.mineos.ai/knowledge/data-inventory#data-types) - [Activities](https://docs.mineos.ai/knowledge/data-inventory#activities) - [Compliance Operations](https://docs.mineos.ai/knowledge/compliance-operations#main-content) - [Compliance reports](https://docs.mineos.ai/knowledge/compliance-operations#compliance-reports) - [Policies & alerts](https://docs.mineos.ai/knowledge/compliance-operations#policies-alerts) - [Risk assessments](https://docs.mineos.ai/knowledge/compliance-operations#risk-assessments) - [DSR Handling](https://docs.mineos.ai/knowledge/dsr-handling#main-content) - [Setting Up Channels](https://docs.mineos.ai/knowledge/dsr-handling#setting-up-channels) - [Configuring Responses](https://docs.mineos.ai/knowledge/dsr-handling#configuring-responses) - [Processing Requests](https://docs.mineos.ai/knowledge/dsr-handling#processing-requests) - [Audit & Reporting](https://docs.mineos.ai/knowledge/dsr-handling#audit-reporting) - [Setting Up Rights & Workflows](https://docs.mineos.ai/knowledge/dsr-handling#setting-up-rights-workflows) - [Integrations](https://docs.mineos.ai/knowledge/integrations#main-content) - [General information](https://docs.mineos.ai/knowledge/integrations#general-information) - [Settings & Security](https://docs.mineos.ai/knowledge/settings-security#main-content) - [Security](https://docs.mineos.ai/knowledge/settings-security#security) - [Your Account](https://docs.mineos.ai/knowledge/settings-security#your-account) - [Developers Documentation](https://docs.mineos.ai/knowledge/developers-documentation#main-content) - [Portal for developers](https://docs.mineos.ai/knowledge/developers-documentation#portal-for-developers) - [Webhook](https://docs.mineos.ai/knowledge/developers-documentation#webhook) - [Other](https://docs.mineos.ai/knowledge/developers-documentation#other) - [Release Notes](https://docs.mineos.ai/knowledge/release-notes) - [Consent Management](https://docs.mineos.ai/knowledge/consent-management) [![Frame 1948756858](https://docs.mineos.ai/hs-fs/hubfs/Frame%201948756858.png?width=62&height=40&name=Frame%201948756858.png "Frame 1948756858")](https://mineos.ai/) Copyright © 2026, "MineOS" (Saymine Technologies Inc)