---
title: Receive Error Notifications on Slack
description: This article explains how you can setup the DSR Autopilot to send notifications to a Slack channel of your choice
---

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# Receive Error Notifications on Slack

## This article explains how to connect Slack to receive error notifications from MineOS — including webhook event failures, DSR Autopilot failures, custom integration errors, and governance event failures

### **What notifications will you receive?**

Once connected, your Slack channel will receive an alert when MineOS encounters an error that requires your attention, after all retries have been exhausted:

**DSR**

- **Webhook event failed** — A webhook event could not be delivered. Applies to: Ticket Created, Ticket Closed, Require Attention Done.
- **DSR Autopilot failure** — The Autopilot attempted to automatically close a DSR request but was unable to complete it.
- **Custom integration error** — A custom system integration failed due to an HTTP error or an invalid verification key.

**Governance**

- **Webhook event failed** — A webhook event could not be delivered. Applies to: System Created, System Status Change, Employee Inactive, and TPRM Trigger.

### **Step 1: Create a Webhook URL in Slack**

1. Go to [https://api.slack.com/apps](https://api.slack.com/apps) & Log in to your Slack Workspace
2. Click on **Create New App** & Choose "**From Scratch**"
3. Use "**MineOS**" as the app name, and select the workspace
4. Click on **Create App**
5. Under "Features" click **Incoming Webhooks**
6. Toggle **Activate Incoming Webhooks** to **ON** state
7. Scroll to the bottom and click **Add New Webhook to Workspace**  
   ![Image 19-03-2026 at 15.37](https://docs.mineos.ai/hs-fs/hubfs/Image%2019-03-2026%20at%2015.37.jpeg?width=670&height=532&name=Image%2019-03-2026%20at%2015.37.jpeg)
8. When the permissions screen appear you can select the Slack channel to which MineOS should send notifications to. From Slack, create a new dedicated channel for notifications from MineOS. We recommend calling it **mineos-errors,** then return to the setup page and select mineos-errors from the channel list.
9. After selecting a channel, click **Allow**<https://support.accelq.com/hc/article_attachments/4403067333901/mceclip5.png>  
   ![slacknotifications](https://docs.mineos.ai/hs-fs/hubfs/slacknotifications.png?width=579&height=281&name=slacknotifications.png)<https://support.accelq.com/hc/article_attachments/4403067333901/mceclip5.png>
10. Scroll down to **Webhook URLs for Your Workspace** section and copy the **Webhook URL**

**![slack](https://docs.mineos.ai/hs-fs/hubfs/slack.png?width=644&height=129&name=slack.png)**<https://support.accelq.com/hc/article_attachments/4403067333901/mceclip5.png>

### **Step 2: Configure notifications on MineOS**

1. Open MineOS and go to the [**integrations settings**](https://portal.saymine.com/developers/notifications) page (Menu -\> Settings -\> Developers -\> Integrations).
2. Under Slack integration settings, paste the Webhook URL you just copied
3. Click "**Test your integration**" to send a test message to the channel
4. Toggle **Enable notifications** to ON and click **Save**

That's it! You will now receive important notifications from MineOS right in your Slack channel.

**![Image 19-03-2026 at 17.25](https://docs.mineos.ai/hs-fs/hubfs/Image%2019-03-2026%20at%2017.25.jpeg?width=670&height=436&name=Image%2019-03-2026%20at%2017.25.jpeg)**

### Examples of error notifications you will receive

Example of webhook event error:

```
Webhook events failed after reaching max retries. Event Type: TicketCreated Webhook Key: my-key Webhook Endpoint: https://customer.com/webhook Last Error: Connection refused Request ID: REQ-1234 https://app.saymine.com/requests/ticket/abc-123
```

Example for autopilot notifications:

```
Autopilot reached max retries for RequestId: <ticketRef>. <failureNote>
```

```
Autopilot stopped processing this request, due to an error in integrations: <integration1>, <integration2>. Click the "Try again" button next to "Error running Autopilot" on the top of the screen to restart Autopilot
```

```
Autopilot stopped processing this request due to an unexpected error. Click the "Try again" button next to "Error running Autopilot" on the top of the screen to restart Autopilot
```

### **Need Help?**

If you have questions about managing privacy rights, contact your system administrator or reach out to your MineOS CSM.

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