Receive DSR Error Notifications on Slack

What notifications will you receive?

Once connected, your Slack channel will receive an alert when MineOS encounters an error that requires your attention after all retries have been exhausted:

• Webhook event failed — A webhook event was triggered but could not be delivered. This applies to the following event types: Ticket Created, Ticket Closed, Require Attention Done, and System Created.
• DSR Autopilot failure — The Autopilot attempted to automatically close a DSR request but was unable to complete it.
• Custom integration error — A custom system integration failed due to an HTTP error or an invalid verification key.

Step 1: Create a Webhook URL in Slack

• Go to https://api.slack.com/apps & Log in to your Slack Workspace.

• Click on Create New App & Choose "From Scratch"

• Use "MineOS" as the app name, and select the workspace.

• Click on Create App
• Under "Add features & functionality" click Incoming Webhooks

• Toggle Activate Incoming Webhooks to ON state.

• Scroll to the bottom and click Add New Webhook to Workspace.

• When the permissions screen appear you can select the Slack channel to which MineOS should send notifications to. Create a new dedicated channel for notifications from MineOS. We recommend calling it mine-privacyops-not
• After selecting a channel, click Allow

• Scroll down to Webhook URLs for Your Workspace section and copy the Webhook URL:

Step 2: Configure notifications on MineOS

• Open MineOS and go to the integrations settings page (Menu -> Developers -> Integrations).
• Under Slack integration settings, paste the Webhook URL you just copied:
  
  
• Click "Test your integration" to send a test message to the channel
• Toggle Enable notifications to ON and click Save 
   

That's it! You will now receive important notifications from MineOS right in your Slack channel.