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Receive Error Notifications on Slack

This article explains how to connect Slack to receive error notifications from MineOS — including webhook event failures, DSR Autopilot failures, custom integration errors, and governance event failures

What notifications will you receive?

Once connected, your Slack channel will receive an alert when MineOS encounters an error that requires your attention, after all retries have been exhausted:

DSR

  • Webhook event failed — A webhook event could not be delivered. Applies to: Ticket Created, Ticket Closed, Require Attention Done.
  • DSR Autopilot failure — The Autopilot attempted to automatically close a DSR request but was unable to complete it.
  • Custom integration error — A custom system integration failed due to an HTTP error or an invalid verification key.

Governance

  • Webhook event failed — A webhook event could not be delivered. Applies to: System Created, System Status Change, Employee Inactive, and TPRM Trigger.

Step 1: Create a Webhook URL in Slack 

  1. Go to https://api.slack.com/apps & Log in to your Slack Workspace
  2. Click on Create New App & Choose "From Scratch"
  3. Use "MineOS" as the app name, and select the workspace
  4. Click on Create App
  5. Under "Features" click Incoming Webhooks
  6. Toggle Activate Incoming Webhooks to ON state
  7. Scroll to the bottom and click Add New Webhook to Workspace
    Image 19-03-2026 at 15.37
  8. When the permissions screen appear you can select the Slack channel to which MineOS should send notifications to. From Slack, create a new dedicated channel for notifications from MineOS. We recommend calling it mineos-errors, then return to the setup page and select mineos-errors from the channel list.
  9. After selecting a channel, click Allow
    slacknotifications
  10. Scroll down to Webhook URLs for Your Workspace section and copy the Webhook URL
slack
 

Step 2: Configure notifications on MineOS

  1. Open MineOS and go to the integrations settings page (Menu -> Settings -> Developers -> Integrations).
  2. Under Slack integration settings, paste the Webhook URL you just copied
  3. Click "Test your integration" to send a test message to the channel
  4. Toggle Enable notifications to ON and click Save 

Image 19-03-2026 at 17.25

That's it! You will now receive important notifications from MineOS right in your Slack channel.