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Managing Privacy Rights

Learn how to add new privacy rights, configure their settings, and manage workflows for compliant data handling across all your systems.

Enabling Privacy Rights in your Privacy Center

Navigate to the ‘DSR setup’ page to see which privacy rights are available in your Privacy Center.

Use the toggle buttons to enable or disable rights in your Privacy Center, or click the ‘New right’ button to create additional rights.

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Note: At least one privacy right must remain enabled at all times. If you try to disable the only active right, you'll see a tooltip: "You must have at least 1 right enabled." To disable it, first enable a different right, then you can turn off the original one.

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Adding New Rights

When creating a new right, you’ll need to define the following:

  1. Name: The right's name, as it will appear in your Privacy Center
  2. Description: The right's description, as it will appear in your Privacy Center
    1. Operation type: This choice will affect the actions the integrations perform.
    2. Select ‘Modification of data’ for rights such as Deletion, Edit or Do not sell (unsubscribe), where data will be manipulated or deleted in third-party apps.
    3. Select ‘Extraction of data’ for all other types of rights, such as Access. 

Configuring Privacy Rights

Click the ‘Edit’ button next to the right you’d like to configure.

Configuring eligible regions

Use this section to limit submissions of this right to specific countries or states.

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Managing workflows

By default, requests will be assigned the ‘Standard Workflow,’ which defines the systems to be processed for the request, as well as the default email template sent upon completion.
Click ‘Add another workflow’ to create additional workflows that agents can select on the request page (e.g., Clients workflow or Candidates workflow).

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Define Additional Rules

Navigate to the Rules & templates tab within a specific right's menu to configure the following rules:

  • Send acknowledgement: Choose the email template that data subjects receive after completing verification
  • Verification reminder: By default, a reminder email is sent one week after the initial verification email. Disable this option if you don't want to send a second verification email
  • Waiting period: When using Autopilot mode, set the number of days to wait before processing requests. This grace period allows customers to cancel their request before it's automatically processed
  • Rejection template: Select the email template to use when rejecting requests

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Right display name and description

If needed, navigate to the Display tab in each right's sidebar to update the right's name and description as they appear in your Privacy Center. Note that each right's name and description is managed separately.

To manage translations, click the Translate button on the right side of the screen to open the translation panel. The languages listed in the panel are the languages configured under DSR setup → Languages. All languages are pre-populated with default translations.

Display new tab in the Right page

 

Translation panel:

Translation panel in the DSR setup Right page

Note: If you update the English name or description, you will need to manually update all translations accordingly, as the pre-populated translations are based on the original default English text.

Need Help?

If you have questions about managing privacy rights, contact your system administrator or reach out to your MineOS CSM.