What is an Email Integration?
In a automatic email integration, an email will be sent on your behalf requesting the deletion of a specific user’s data. Email automation are set when a third-party data source doesn’t support API integrations, or as a temporary phase until a full automatic integration is implemented. This allow you to keep all DSR operations in one place, without the need to separately contact the data source.
Note: Email integrations only support deletion requests.
How to identify Email Integration?
In the Inventory, when you enter a Data source page, go to the Integrations tab. Under the title Action for fulfilling requests click on Automatic, there you will have an indication that this is an Email integration.
Inside a ticket, when hovering the data source name, you will see an email icon with a tooltip "Will send email"
In a specific Right workflow, the action mentioned near the Data source name will be "Email vendor" with a tooltip "Will send email".
How does Email Integration work?
Once Email Integration is enabled, an email will be sent on your behalf requesting the deletion of a specific user’s data. The email request will include the following details:
- Type of request
- First name
- Last name
- Email
The email will be sent as follows:
- The “from” email address is the email address of the agent with a Saymine email domain - for example: [Company Name]@saymine.io.
- The “reply to” email address is the agent’s email address they signed up with.
- The “to” email address is the privacy email address of the data source.
- CCed is the email address of Mine’s support team
An “Sent email” will appear once the integration moves to the Completed section, and will be logged in the Audit log as "{Integration name}: Sent email to DPO"
Need Help?
If you have questions about setting up or using the eDiscovery agent, contact your system administrator or reach out to your MineOS CSM.