--- title: Set Up DSR Replies with Templates description: Set up templates to respond to users based on their Data Subject Request (DSR) status and type. --- [Skip to content](https://docs.mineos.ai/knowledge/automated-response#main-content) [![Mine](https://docs.mineos.ai/hs-fs/hubfs/Frame%201948756858.png?width=62&height=40&name=Frame%201948756858.png)](https://docs.mineos.ai/knowledge) Open main navigation Close main navigation Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [Help center](https://docs.mineos.ai/knowledge) 2. [DSR Handling](https://docs.mineos.ai/knowledge/dsr-handling) 3. [Configuring Responses](https://docs.mineos.ai/knowledge/dsr-handling#configuring-responses) # Set Up DSR Replies with Templates ## Set up templates to respond to users based on their Data Subject Request (DSR) status and type. #### About DSR templates Send predefined email templates to streamline your privacy request handling process. Every time you reply to a user, you can do so automatically using a canned email response.  There are three default templates for each request type and an option to create your own templates: - Completion reply - Cancellation reply - Rejection reply - Create your own templates #### How to set up DSR templates 1\. To get started, select "DSR setup" under the DSR handling section of the sidebar navigation.  ![Screenshot 2025-01-01 at 15.29.47](https://docs.mineos.ai/hs-fs/hubfs/Screenshot%202025-01-01%20at%2015.29.47.png?width=140&height=571&name=Screenshot%202025-01-01%20at%2015.29.47.png)   2\. Navigate to the "Templates" section 3\. Here you will see several default templates designed to respond to DSRs involving deletion, rejection, and other replies. The emails will each display a default message that you can edit by clicking on the template.  ![](https://docs.mineos.ai/hs-fs/hubfs/image-png-Jan-02-2025-08-20-11-9251-AM.png?width=688&height=461&name=image-png-Jan-02-2025-08-20-11-9251-AM.png) 4\. You can enrich your templates using variables, links & more.  ![Screenshot 2025-01-01 at 16.51.11](https://docs.mineos.ai/hs-fs/hubfs/Screenshot%202025-01-01%20at%2016.51.11.png?width=500&height=277&name=Screenshot%202025-01-01%20at%2016.51.11.png) Once you have edited your template, click "Save". The reply will then be available to use. **Tip:** Test your email template by clicking on "Test your email". This will send a test email to the email address you registered with to the Portal. ![](https://docs.mineos.ai/hubfs/Group%2040510-png.png) #### Create your own templates 1\. Navigate to the "+ New template" section ![Screenshot 2025-01-01 at 15.40.49](https://docs.mineos.ai/hs-fs/hubfs/Screenshot%202025-01-01%20at%2015.40.49.png?width=327&height=231&name=Screenshot%202025-01-01%20at%2015.40.49.png) 2\. Name your template ![Screenshot 2025-01-01 at 15.42.03](https://docs.mineos.ai/hs-fs/hubfs/Screenshot%202025-01-01%20at%2015.42.03.png?width=325&height=233&name=Screenshot%202025-01-01%20at%2015.42.03.png) 3\. Write your new template ![Screenshot 2025-01-01 at 16.36.11](https://docs.mineos.ai/hs-fs/hubfs/Screenshot%202025-01-01%20at%2016.36.11.png?width=688&height=363&name=Screenshot%202025-01-01%20at%2016.36.11.png) 4\. 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