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Salesforce Commerce Cloud DSR Integration

Automating your privacy request fulfillment by integrating MineOS to SFCC

This integration allows you to automate privacy requests for SFCC.

 

What this integration does?

  • Deletion requests are automated by deleting and suppressing user information held about a data subject.
  • Copy requests are automated by Sending a copy of the user data held.

Before you start

  • Make sure your MineOS plan supports integrations.
  • Make sure you have sufficient permissions to create the OCAPI client

 

Creating SFCC OCAPI Credentials

  1. Create the API Client (Account Manager)
    The Client ID and Secret are generated in the centralized user management system for Salesforce B2C Commerce Cloud, the Account Manager.
    1. Access Account Manager: Log in to Account Manager (requires the Account Administrator role).
    2. Navigate: Go to the API Client section/tab.

    3. Generate Credentials: Click to Add API Client.

      • The system will automatically generate the unique Client ID.

      • You must create a strong, complex Client Secret (password).

    4. Secure Storage: Immediately record and securely store both the Client ID and Client Secret. Treat the Client Secret as you would a confidential password.
  2. Configure Data API Permissions 
    After creation, you must grant this new client access to the specific resources it needs (customer data) within the Commerce Cloud instance's Business Manager.

    1. Access Business Manager: Log in to your Commerce Cloud instance's Business Manager.

    2. Navigate to OCAPI Settings: Go to Administration > Site Development > Open Commerce API Settings.

    3. Select Data API: Choose the Data API tab.

    4. Add Client Configuration: Find the setting for the Data API. You will likely modify a JSON document or use a structured interface to add a new configuration block for your generated Client ID.
    5. Define Access and Methods: Configure the following access rules under the Data API for your new Client ID:
      Setting Value Purpose
      resources /customers and /customers/* This grants access to the core customer data endpoints.
      read_scope (usually global) Allows the client to retrieve customer data (read).
      write_methods ["DELETE"] (and potentially ["POST", "PATCH"] if you're also creating/updating) Allows the client to perform deletion actions on customer records.

Configure MineOS Integration:

  1. Go to your Inventory in MineOS.
    1. Add Salesforce if it doesn't exist there.
    2. Add a new integration instance and choose SFCC OCAPI - DSR as the Integration Type. Click Setup Integration. 
      1-2
    3. Insert your Client Id and Secret from the previous section:
      3-1
    4. Insert The customer list id you choose to retrieve and delete contact data from. 
      Note: To use multiple list ids, you can create how many integration instances you need.
      2-2
    5. Click Finish.

     

    That's all for today! 

     

    What's next?

    Read more about the deletion process using integrations here.

    Read more about the get a copy process using integrations here.

    Talk to us if you need any help with Integrations via our chat or at portal@saymine.com, and we'll be happy to assist!🙂