---
title: DSR retention in MineOS
description: Learn what are the retention periods for the different DSR components
---

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2. [DSR Handling](https://docs.mineos.ai/knowledge/dsr-handling)
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# DSR retention in MineOS

## Learn what are the retention periods for the different DSR components

### **Audit log**

The DSR Audit Log provides a full record of all Data Subject Requests (DSRs) processed on your platform, retained **indefinitely** with no expiry.

To maintain your own copy, you can either:

- **Download** the full Audit Log directly from the platform, or
- **Schedule automatic recurring deliveries** to an external destination — email, Amazon S3, webhook, or SFTP ([learn more](https://docs.mineos.ai/knowledge/schedule-delivery))

### DSR Requests (Tickets)

- **Open and closed tickets** — retained indefinitely. Closed tickets are only visible on the Requests page for the **past 3 months** — to view older closed tickets, use **Export Audit Log** from the ••• menu.
- **Deleted tickets** — permanently removed after **30 days** from the date of deletion.

### DSR Copy Reports & Retrieved Files

The DSR Copy reports are retained for **45 days** on Mine's platform. Each time a user clicks **Compile Report**, the 45-day period resets from that point.

If a longer retention period is needed for Copy reports, you can connect your own storage and define your own policy ([learn more](https://docs.mineos.ai/knowledge/setting-custom-data-storage)).

Files retrieved from integrations are retained for **90 days** from the date they were collected. Each time a user triggers **Collect** or **Refresh** on a request, the 90-day period resets for the newly retrieved files.

### Can retention periods be amended?

Retention periods are **not configurable** directly in the platform, with two exceptions:

- **DSR copy reports** — can be extended by connecting custom storage.
- **Audit log** — can be self-managed by downloading or scheduling deliveries to your own storage.

If there are specific contractual requirements around retention, please contact your Customer Success Manager for further information and assistance.

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